Operations and Maintenance Manager
☀️ About Bright:
Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. As Mexico's leading rooftop solar platform, we simplify the process of solar adoption through automation, overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, we're poised for exponential growth while maintaining a fun and rewarding work environment.
💼 About the position:
Join us as an Operations and Maintenance Manager to bring clean solar energy to Mexico! You’ll work closely with our Operations and Maintenance Team to play a critical role in achieving Bright’s goals by aligning with the company’s priorities. You'll be responsible for transforming our O&M operations by reducing response times, increasing contractor capacity, and improving efficiency across our service delivery. You'll take ownership of our technical support and contractor network while deploying strategic improvements, new tools, and partnerships to streamline the O&M function. This role requires a hands-on leader who can balance technical expertise, operational planning, and vendor relationship management to scale our service capabilities, enhance customer satisfaction, and support our growth.
🥇 Who you are:
An experienced and motivated professional with a strong construction management background and a passion for sustainability.
You thrive in challenging environments, taking ownership of complex projects and driving them to successful completion.
Your analytical mindset and exceptional organizational skills allow you to excel under pressure, always keeping the bigger picture in focus.
Your experience and skills:
Technical skills: You have 7+ years in solar O&M, field services, or similar roles within the renewable energy industry, with at least 3 years managing teams and contractors.
English: You are comfortable speaking English and communicating concisely.
Technical Proficiency: You have deep expertise in solar monitoring systems, remote diagnostics software, and common solar equipment challenges (inverters, microinverters, PV panels). You use your sharp troubleshooting skills to quickly identify issues from afar and craft the most effective solutions).
Contractor & Vendor Management: You have a proven track record of building and expanding contractor networks, negotiating impactful contracts, and setting clear, high-performance expectations).
Data-Driven Decision Making: You thrive on using data to assess performance, enhance processes, and report key metrics. Experience with implementing diagnostics software or similar technologies is a major plus).
Leadership: You are a hands-on mentor and dynamic team leader with a knack for developing junior team members, fostering accountability, and driving team productivity to new heights).
Problem-Solving Mindset: You excel at diagnosing complex operational issues, crafting actionable solutions, and seeing them through to successful implementation. Exceptional project management skills are a must).
Customer Centric: You have a proven ability to strike the perfect balance between delivering exceptional customer experiences and maintaining lean processes with strict budget compliance).
💻 Your tasks and responsibilities will be:
Proactively ensure our rooftop solar installations deliver the expected production. This involves a proactive approach to monitoring solar energy system performance, coordinating technical visits with contractors, and ensuring solutions meet safety standards, budget compliance, and an excellent customer experience.
Dramatically decrease SLAs for service requests by improving processes, reducing bottlenecks, and expanding contractor availability, ensuring fast and effective responses to issues).
Tackle and reduce the number of offline monitors by implementing proactive diagnostics, enhancing remote troubleshooting capabilities, and streamlining repair protocols to minimize system downtime).
Drive contractor capacity growth and supercharge our partnership program across multiple regions by identifying, vetting, and onboarding top-tier contractors. You’ll craft competitive incentive structures, set clear SLAs, and streamline workflows to align with our unwavering commitment to quality and efficiency).
Spearheaded the onboarding of solar remote diagnostics software, creating solid operational protocols and training the team to master remote diagnostics. Your mission: reduce technical visits by over 50% through pinpoint accuracy in remote issue identification and swift resolution).
Mentor and develop the junior O&M analyst team, cultivating a culture of problem-solving, continuous improvement, and technical excellence. You guide analysts in interpreting diagnostics, making precise recommendations, and efficiently managing service requests).
Drive impactful change by implementing streamlined processes and powerful KPIs that drastically reduce unnecessary technical visits, skyrocket first-time fix rates, and maximize resource allocation. Your leadership will transform the O&M team into a highly efficient, agile powerhouse!).
✅ Benefits:
The opportunity to learn firsthand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
Possibility to earn equity at Bright.
Private health insurance.
Access to cost-free mental health care.
Parental leave.
Access to top-tier mentorship programs.
☀️Equal Opportunity Employer:
Bright is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.