Operations and Maintenance Analyst
☀️ About Bright:
Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. As Mexico's leading rooftop solar platform, we simplify the process of solar adoption through automation, overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, we're poised for exponential growth while maintaining a fun and rewarding work environment.
💼 About the position:
Join us as an Operations and Maintenance Analyst to bring clean solar energy to Mexico! Work with our Operations team and play a critical role in achieving Bright’s goals by aligning with the company's priorities. You'll be responsible for following up on technical visits efficiently: reviewing, evaluating, and properly channeling all reports received from installers and solar engineers and generating diagnoses in accordance with system monitoring. The Operations and Maintenance Analyst must be creative and organized, able to analyze the information in the reports to detect areas for improvement and preventive solutions. You will collaborate with the Data O&M, CE and Billing Teams to drive Net Promoter Score (NPS) and default rates.
🥇 Who you are:
You have a bachelor's degree in Engineering, preferably in Renewable Energies, Environmental, or other related fields).
You have a minimum of 1 year experience in Photovoltaic Energy.
You are comfortable speaking English and communicating concisely.
You have the following skills:
Proactivity:
(I.e. You propose improvements and solutions by analyzing an internal process or a photovoltaic system with a functionality issue).
Detail Oriented:
(I.e. You’re quick to identify mistakes and correct them. You propose tools to track your tasks, ensuring they’re completed accurately and on time).
Organization:
(I.e. You know how to prioritize and execute tasks effectively, considering both the urgency and context of each issue).
Communication:
(I.e. You have a recognized ability to share reports, analyses, and recommendations in client-focused language).
Perception skills:
(I.e. You propose accurate electrical and structural arrangements based on photos and written reports).
Creativity:
(I.e. You think outside the box when faced with extraordinary situations).
Team player:
(I.e. You can work alongside other analysts to solve problems in an efficient manner).
Focus on deadlines and deliverables.
(I.e. You deliver results within the established Service Level Agreements).
Preferred:
You have experience with 3D modeling and Photovoltaic software.
(I.e. Helioscope, PVSystem, AutoCAD)
You have experience in data analysis.
(I.e. You have worked with extensive data and use tools like Power Bi to analyze it)
You have electrical wiring knowledge and experience with APS and Hoymiles equipment.
💻 Your tasks and responsibilities will be:
Time management / Organization:
(I.e. You will ensure Operations and Maintenance tickets are solved on the established time).
Operational oversight:
(I.e. You will ensure on-site operations are carried out under Bright’s standards by giving technical support to our third-party installers).
(I.e. You will obtain reports, quotations and carry out material requests for our third-party installers to ensure operation functionality of our systems).
Communication with different departments:
(I.e. You will act as the primary point of contact between Bright and third-party installers to give assessments, request quotations, negotiate expenses, etc.).
(I.e. You will send out reports and analyses with concise explanations of the performance of a system and give clear next steps to ensure proper follow-up).
🎯 Your Key Results will be:
At Bright we operate on the OKR system pioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results (upon which your success will be measured) is:
Objective 1: Become the solar energy company with the best service in Mexico.
Key Result 1: Solved customer issues in <30 days average limiting that less than 1% exceeds the double of limit average restricted to OpEx Goals.
Objective 2: Secure installer availability for all regions with active interconnected systems.
Key Result 1: 100% of required installer capacity on geos with coverage secured to complete 120% of Technical visits
Objective 3: Become Mexico’s best-in-class solar energy partner, capturing the largest market share and setting global standards for excellence in customer experience through proactive solutions and great cross-channel service.
Key Result 1: Q4 NPS > 58 (from 33 on Q1-Q3)
Objective 3: Minimize the number of delinquent customers who progress into default
Key Result 1: Collect current debt (evaluated each month) from customers at 90-119 days such that <50% of remaining unpaid contract value in this bucket reaches 120+ days past due at the end of each month (remaining unpaid contract value defined as total remaining expected payments on each contract)
✅ Benefits:
The opportunity to learn firsthand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
Possibility to earn equity at Bright.
Private health insurance.
Access to cost-free mental health care.
Parental leave.
Access to top-tier mentorship programs.
Remote work.
Remote work (40 hrs a week).
Salary range: 15,000 - $20,000 monthly gross.
☀️Equal Opportunity Employer:
Bright is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.