Billing and Collections Analyst (Collections Agencies and B2B Collections Expert)
☀️ About Bright:
Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. As Mexico's leading rooftop solar platform, we simplify the process of solar adoption through automation, overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, we're poised for exponential growth while maintaining a fun and rewarding work environment.
💼 About the position:
Join us as a Billing and Collections Analyst (Collections Agencies and B2B Expert) to bring clean solar energy to Mexico! Work with our Collections Team, and play a critical role in achieving Bright’s goals. You'll be responsible for ensuring all customers assigned to a Collections and Litigator Agency are handled correctly and that agencies follow Bright’s best practices - you will ensure that the Collections Agencies have all the tools they need in order to achieve our goals and reduce the default rate and following up on open cases with other Bright departments and suggesting efficiency improvements for our existing processes. Also, you will collaborate with our Industrial Sales team to ensure that our portfolio of industrial customers remains healthy, while maintaining a cordial business relationship with them, with daily responsibilities involving speaking on the phone with those industrial customers and establishing strong B2B collections processes that ensure a positive customer experience.
🥇 Who you are:
You have 1-2 years of experience working directly with Collections Agencies.
You have 1 year of experience in business-to-business collections.
You feel comfortable auditing and daily following up the progress of the Collections Agencies and Litigators.
You have the following skills:
Metric Driven:
You feel comfortable working under specific objectives.
Highly organized
You are able to prioritize activities and fulfill multiple roles simultaneously without losing sight of the objective, such as balancing communication with collections and litigation agencies to maximize the amount of fees collected.
You are able to achieve results within deadline, taking initiative to solve problems.
Experienced communicator with external third parties
You are a clear communicator, able to synthesize information and goals to an external third party, and at the same time, escalate the issues that may come up
Understanding that communication and collections with companies is different from traditional collections and requires more seniority to deal with accountants, CEO's, etc.
Attention to detail
In order to ensure that Bright's internal policies are followed, as well as to detect any potential risk areas when dealing with external collections agencies.
💻 Your tasks and responsibilities will be:
Collections tasks:
Daily follow-up of the recovery progress of the collection agencies.
(I.e. You will be in constant telephone and whatsapp contact with the collection agencies to monitor their progress, recoveries and support them as required).
Calling and collections work directly with industrial customers
(I.e. Communicate with business/industrial customers to require them to pay their overdue balance, with the necessary seniority so as not to affect the business relationship).
Implement and improve strategies to increase the collection rate
(I.e. You will perform reports and data analysis to find trends and patterns to help improve processes).
Auditing and compliance:
Ensure that Collections Agencies follow our best practices, legal requirements, and our Collections Policy
(I.e. You will monitor agency interactions with customers to confirm that we are doing everything possible to collect from them, following best practices and legal guidelines).
Train Agencies and ensure that they are aware of our product and the negotiation options we offer
(I.e. You’ll conduct ongoing training and audits).
Ensure that the industrial customer portfolio remains healthy and escalate cases requiring technical support attention.
(I.e. You’ll speak directly to customers, accountants or bookkeepers to request payment).
Create, update and establish collections processes aimed at improving recovery on industrial projects.
(I.e. You will perform reports and data analysis to find trends and patterns to help improve processes).
Documentation:
Deliver the assignment to each collection agency along with the corresponding data in a timely manner.
(You’ll ensure that each collection agency has the necessary information to contact assigned customers).
Ensure legal documentation is in place for each assignment (Contract, NDA, etc.)
(You will follow up on contract signings in accordance with Brigth's internal guidelines).
🎯 Your Key Results will be:
At Bright we operate on the OKR system pioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results (upon which your success will be measured) is:
Objective 1: Maximize long term collections of Bright customers
Key Result 1: 95% of payments expected vs. collected each month of Q4 for all billable accounts
Key Result 2: 6% of defaulted customer debt resolved by the end of Q4 for all accounts in default at the beginning of the quarter
Key Result 3: 99% collected from new fees of industrial customers by the end of Q4 for all billable industrial accounts
✅ Benefits:
The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
Possibility to earn equity at Bright.
Private health insurance.
Access to cost-free mental health care.
Parental leave.
Access to top tier mentorship programs.
Remote work.
Remote work (40 hrs a week).
Salary range: $20,250-22,500 MXN monthly gross.
☀️Equal Opportunity Employer:
Bright is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.